Refunds · updated 2026-10-29

Refund policy

A full refund on request within 7 days of a first subscription charge, and a full refund of the fix until work on your site has started. Dataset purchases are not refundable.

Purchase	Refund
Watch, Agency or the Intelligence add-on, first purchase	Full refund if asked within 7 days of the first charge
A monthly renewal	No refund; cancelling stops the next charge
A yearly renewal	Full refund if asked within 7 days of the renewal charge; after that, none
Fix list implemented ($100)	Full refund until we start work on your site, or if your platform blocks every fix on the list. After that, a refund only if a follow-up scan shows the fixes we listed were not delivered
Work for more than 40 domains, or other quoted work	As agreed in writing
Dataset files, lists, state packs, lanes, the archive and credits	No refund. Every file has a free 25-row sample, the field list and a live count on the catalogue before you buy; credits never expire

How to ask. Email hello@crawlcheck.io from the address you paid with, naming the order or domain. We answer within 3 business days, and refunds go back to the original payment method through Stripe.
One refund per customer per plan. A refund cancels the licence it paid for.
Chargebacks. Please email us first; most problems are fixed faster that way. A disputed charge suspends the licence while the dispute is open.
Your legal rights. Nothing here removes a right you have under the law where you live.

The full rules are in the terms of service.